Refund Policy

At Garden Shoppy & Liyan Exotics, we value your trust and strive to ensure that every order reaches you in perfect condition. Our refund process is designed to be fair, transparent, and in line with Indian e-commerce norms.

💸 Refund Initiation

Refunds are initiated only after a successful return pickup or once the returned item has reached us and passed our quality inspection.
All approved refunds are processed within 7–15 working days to your original mode of payment.
Please note that the processing time may vary depending on your bank or payment provider.

🚫 Non-Refundable Orders

  • Orders that are delivered and accepted by the customer cannot be refunded.

  • All confirmed orders are final and non-refundable once placed.

  • We do not offer refunds for reasons such as change of mind, incorrect selection, or delays in product damage due to delayed collection

⚠️ Exceptions – Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, we are here to help.
To ensure quick resolution, please follow these steps:

How to File a Claim

  1. Record an Unboxing Video

    • Begin recording before opening the package.

    • Clearly show the shipping label, the entire package, and the contents inside.

    • Make sure the video clearly captures any damage or missing items.

    ⚠️ Important: Claims without a proper unboxing video will not be accepted.

  2. Submit Your Claim

    • Email or WhatsApp the unboxing video, clear photos, and your order ID to our support team within 24 hours of delivery.

    • Our team will verify the claim and determine whether a refund or replacement applies. 

    • 📞 Customer Support

      For any refund-related assistance, please contact us:
      📧 Email: support@gardenshoppy.com
      📱 WhatsApp: +91 7557445744