Return Policy – Garden Shoppy

Can You Return Plants?

No.

At GardenShoppy.com, your satisfaction is our top priority. We take great care to deliver fresh, healthy, and high-quality live plants to arrive in the best possible condition.

However, we do not accept returns on live plants, as they are delicate living beings that may perish due to both-way transit stress. Sometimes, plants may appear slightly dull or tired due to transit stress. This is perfectly normal. With proper watering, placement in partial shade for the first week, and gradual exposure to sunlight, your plant will quickly regain its natural health and vibrancy. In case any product is damaged on receipt, you are eligible for a return or exchange, please share a clear photograph and an unboxing video of the damaged item at the time of delivery. Upon verification, a replacement will be provided, or a refund may be processed depending upon the facts and circumstances of each case.

If you ever feel unsure about your plant’s health, we’re here to help you.

Contact our friendly support team anytime:

📧 Email: support@gardenshoppy.com

📱 WhatsApp: +91 7557445744

Return Policy for Non-Plant Products

Can You Return Non-Plant Products?

Yes.

At GardenShoppy.com, we take great care in selecting the best quality gardening products and accessories to support and enhance your plant life.

If any non-plant product (such as pots, tools, garden accessories, or bio-fertilisers) reaches you in a damaged condition, you are eligible for a return or exchange.

🌸 How to Report a Damaged Product

In the rare event that your product arrives damaged:

• Please share a clear photograph and an unboxing video of the damaged item at the time of delivery.

• Email or WhatsApp these details to our support team within 7 days of receiving your order.

• Returns or exchanges are accepted only for unused and unopened non-plant products.

• Once verified, we will gladly process a return or exchange for any unused or unopened product.

Our goal is to make your experience with Garden Shoppy smooth, reliable, and completely satisfying.

Return Address : Liyan Exotics,

Valamkulam, Kappumugham,

Perinthalmanna, Malappuram,

Kerala 679341

📧 Email: support@gardenshoppy.com

📱 WhatsApp: +91 7557445744

Refund Policy

At Garden Shoppy, we value your trust and ensure every order reaches you in perfect condition; while all orders are final and non-refundable under normal circumstances, we’re here to assist if your order arrives damaged or with any missing items. Our refund process is designed to be fair, transparent, and in line with Indian e-commerce norms.

🚫 Non-Refundable Orders

• All confirmed orders are final and non-refundable once placed.

• We do not offer refunds for reasons such as change of mind, incorrect selection, or delays in product damage due to delayed collection.

• Orders that are delivered and accepted by the customer cannot be refunded.

⚠️ Exceptions – Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, we are here to help.

To ensure quick resolution, please follow these steps:

How to File a Claim

1. Record an Unboxing Video

o Begin recording before opening the package.

o Clearly show the shipping label, the entire package, and the contents inside.

o Make sure the video clearly captures any damage or missing items.

⚠️ Important: Claims without a proper unboxing video will not be accepted.

2. Submit Your Claim

o Email or WhatsApp the unboxing video, clear photos, and your order ID to our support team within 24 hours of delivery.

o Our team will verify the claim and determine whether a refund or replacement applies.

📞 Customer Support

For any refund-related assistance, please contact us:

📧 Email: support@gardenshoppy.com

📱 WhatsApp: +91 7557445744

💸 Refund Initiation

If your order arrives damaged or with any missing items, refunds are initiated only after a successful return pickup or once the returned item has reached us and passed our quality inspection. All approved refunds are processed within 7–15 working days to your original mode of payment. Please note that the processing time may vary depending on your bank or payment provider.